The straight version.

The health check is free, in good faith, and useful for most people - but there are a few things worth being clear on before you send anything in.

⚠️ Read this first

The report is a guide, not advice.

Your health check report is a plain-English read on what your domain's DNS records suggest about where your email and website actually live, lined up against what's on your invoice. It's a starting point for a conversation with your provider - not a green light to start cancelling things.

Before you cancel any service, confirm with your provider that it's actually not being used. Some setups look unused but are doing something we can't see from the outside - shadow mail accounts, internal-only sites, scheduled jobs, backup mailboxes, future plans you've half-set-up. The report can only tell you what the public DNS says today.

Pixelsmith doesn't take responsibility for cancellations made on the basis of this report, including any business impact, lost data, or charges that follow. If you're not sure, ask. If we got it wrong, tell us and we'll dig in for you.

What we do with your data

→Your invoices and submitted details stay with Pixelsmith. We don't sell them or share them with marketers.
→We use the data you submit to prepare your report, then to train and improve the tool that produces it - including the patterns it looks for and the way it explains them.
→We may use submitted data, in aggregate and de-identified form, for market research - understanding what Kiwi small businesses are being charged for, by whom, and where the patterns of over-charging sit. That research may be published or shared with industry bodies.
→If we identify a pattern of pricing or billing behaviour that warrants raising with a relevant authority or consumer-protection body, we may share de-identified examples with them as part of doing that. We won't identify you personally in those examples without your permission.
→We retain submitted files and report data so we can revisit a check, improve the service, and back up the patterns above. We'll delete your records on request - just email hello@pixelsmith.co.nz.

What the service is (and isn't)

→It's a free check. There's no obligation, no hard sell, and no ongoing relationship implied. If we see ways to improve things, the report may include recommendations.
→Reports are reviewed by a real person at Pixelsmith before they're sent to you. The auto-analysis is the first pass, not the final word.
→We aim to come back within 1-2 business days, but it's not a guaranteed turnaround.
→This isn't legal, accounting, or financial advice. It's a plain-English read of what we can see from the outside.
→We may decline to run a check (e.g. obvious spam, abusive submissions, or where we don't have the context to be useful).

Questions?

Email hello@pixelsmith.co.nz or call 021 994 407. If anything in here is unclear, ask - I'd rather explain it than have you second-guess.

Pixelsmith Ltd · Ōtautahi Christchurch · Last updated 18 June 2026